1. Introduction

Welcome to FreshFollower ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

Register for an account (name, email address)
Make a purchase (payment information processed by Stripe)
Contact our support team
Subscribe to our newsletter

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

Device information (browser type, operating system)
IP address and general location
Usage data (pages visited, time spent, clicks)
Cookies and similar tracking technologies

2.3 Information We Do NOT Collect

Importantly, we do NOT:

Access your Instagram account credentials
Require Instagram login or authentication
Store passwords of any kind
Access private Instagram accounts

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Process your transactions and manage your account
Send you updates, alerts, and notifications you've requested
Respond to your inquiries and support requests
Improve our website and services
Detect and prevent fraud or abuse
Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect information:

4.1 Stripe (Payment Processing)

We use Stripe to process payments. When you make a purchase, your payment information is collected and processed directly by Stripe. We do not store your complete credit card information on our servers. Please review Stripe's Privacy Policy.

4.2 Analytics

We use analytics services to understand how users interact with our website. This helps us improve our services and user experience.

4.3 Apify (Data Collection)

We use Apify to collect publicly available Instagram data. This service only accesses public information that any user can see on Instagram. No private data is accessed.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Account data: Retained while your account is active
Search history: Automatically deleted after 7 days
Alerts: Automatically deleted after 30 days
Snapshots: Retained for 90 days

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL/TLS encryption for all data in transit
Encrypted data storage
Regular security assessments
Access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Export: Request a portable copy of your data
Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@freshfollower.com.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.

10. Cookies

We use cookies and similar tracking technologies to collect and store information. You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our service.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@freshfollower.com
Contact Form: Contact Page